Shipping policy

Deliveries

How long does my delivery take from order placement?
Delivery timelines depend on your location. We fulfill orders same day if the product is in stock and then ship to you on your agreed weekly scheduled day/days. If the product is not in stock you will be notified on the expected timeline via WhatsApp or Email. If you need a product urgently (please email sales@braaiveld.co.za or WhatsApp +27834511479).

How do I order an urgent delivery?
For remote lodge deliveries we have set weekly or bi-weekly route days, however for urgent deliveries we will always do our best to accommodate you. If urgent or last minute please WhatsApp +27834511479 or if you know in advance you need us on standby, please email sales@braaiveld.co.za 

How much does delivery cost?
Delivery is free for orders on our scheduled routes. If not on a scheduled route then a weekly / monthly delivery fee will be quoted to you depending on the estimated volume of your purchases.

How do I update my delivery address?
Log into your online shop profile, click on the profile icon and navigate to Address Book. You can save multiple delivery addresses and edit each one by clicking on Edit. Each address can also have a nickname. You can delete a delivery address at any time

Can I choose my delivery date?
This depends on your location, please WhatsApp +27834511479 and we can arrange scheduled delivery dates. 

Do you send an ETA in advance on the day of delivery?
You will receive a WhatsApp notification when your goods are on the way.