General Terms and Conditions BraaiVeld (Pty) Ltd 

 

Effective Date: 5 February 2026 

Version: 2.0 

 

These General Terms and Conditions (“Terms”) govern all products, services and transactions supplied by BraaiVeld (Pty) Ltd (“Provider”, “we”, “us”, “our”), a private company incorporated in the Republic of South Africa. 

They apply to all quotations, purchase orders (PO), invoices, agreements and engagements, including but not limited to: 
 

• Professional Services (branding, design, websites, content creation, photography, architecture, menu development, collateral, strategy, audits)   
• CRM Services (customer relationship management systems, dashboards, data handling, migration, reporting)   
• Product Procurement (FF&E, retail products, food & beverage, lodge amenities , online store and direct procurement)   
• Staff Training & Mentoring (bespoke hospitality training, workshops, SOPs, audits, lodge staff development) 
  

Entire Agreement, No Representations, Services As Is These Terms and Conditions, together with any accepted quotation, purchase order or schedule, constitute the entire agreement between BraaiVeld (Pty) Ltd and the Client in respect of the Services and products supplied. They supersede all prior negotiations, understandings, representations, warranties or agreements (whether oral or written) relating to the subject matter. No representations, warranties, guarantees, promises or undertakings not expressly recorded herein shall be of any force or effect. To the extent permitted by the Consumer Protection Act 68 of 2008 (as amended) and other applicable law, all implied conditions, warranties, terms or representations (including as to merchantability, fitness for purpose or non-infringement) are excluded. Services and deliverables are provided on an "as is" basis except for any express warranties stated in these Terms or the relevant quotation. 

Acceptance 

These Terms form part of every Agreement.   

Acceptance occurs on the Acceptance Date by any of the following actions:  

• signing a quotation, purchase order or agreement (including electronic signature compliant with the Electronic Communications and Transactions Act 25 of 2002 – ECTA)   
• issuing a purchase order   
• making any deposit payment 
• by written approval (which includes confirmation by email).

By performing any of the above actions, the Client confirms that it has read, understood and agrees to be bound by these Terms in full. 
 

1. Definitions and Interpretation 

1.1 “Acceptance Date” – the date on which acceptance occurs as set out above   

1.2 “Agreement” – these Terms together with the relevant quotation, PO, schedule, budget or statement of work   

1.3 “Business Day” – Monday to Friday, excluding public holidays in South Africa   

1.4 “Business Hours” – 08:00 to 17:00 on a Business Day   

1.5 “Client” – the person or entity engaging the Provider’s services or products   

1.6 “Confidential Information” – defined in clause 3   

1.7 “CPA” – Consumer Protection Act 68 of 2008 (as amended)   

1.8 “Intellectual Property Rights” – all copyrights, trademarks, designs, patents, know-how, trade secrets and data rights recognised under South African law   

1.9 “POPIA” – Protection of Personal Information Act 4 of 2013 (as amended)   

1.10 “Restricted Person” – defined in clause 4   

1.11 “Services” – all products and services supplied under the Agreement   

1.12 “Third Party Supplier” – any subcontractor, vendor or supplier engaged by the Provider   

1.13 “Uncontrollable Event” – force majeure events including fire, flood, pandemic, load-shedding, strikes, government restrictions, Third Party suspension, etc. 

2. General Provisions (applicable to all Services and products) 

 2.1 Scope & Performance   

We will provide the Services and products using reasonable skill and care consistent with industry standards. Timelines and availability are estimates only. 

 2.2 Client Obligations   

The Client must provide timely feedback, approvals, content, data, access and cooperation (within 5–10 Business Days unless otherwise stated). The Client warrants that all materials supplied are accurate, legal and do not infringe third-party rights. Delays caused by the Client extend timelines and relieve the Provider of liability for resulting consequences. 

 2.3 Payment Terms   

Fees are exclusive of VAT unless otherwise stated. Invoices are payable within the period specified (typically 7–30 days). Deposits are non-refundable except in case of the Provider’s material breach. Late payments attract interest at prime + 2% per month. The Provider may suspend Services after notice for non-payment. Additional expenses (travel, changes, etc.) carry a 20% markup. 

 2.4 Cancellations & Termination   

Cancellations require written notice. The Client remains liable for all costs incurred and non-recoverable Third Party commitments up to the date of cancellation. The Provider may terminate for material breach (after notice to remedy) or prolonged Uncontrollable Event. 

 2.5 Intellectual Property   

The Provider retains ownership of pre-existing IP. Upon full payment, the Client receives a non-exclusive licence to use the final deliverables for the agreed purpose. The Provider may use anonymised versions for portfolio purposes. 

 2.6 POPIA & Data Protection   

The Provider processes personal information in accordance with POPIA. The Client warrants that it has all necessary consents/authorisations for any data provided to the Provider. The Client indemnifies the Provider against claims arising from the Client’s data. Marketing communications may be sent; opt-out is available at any time. 

 2.7 Warranties & Disclaimers   

Services and products are supplied “as is”. All warranties (express or implied) are excluded to the maximum extent permitted by law, except that the Provider will perform with reasonable care and skill. No guarantees are given regarding specific business outcomes. 

 2.8 Limitation of Liability   

The Provider’s total liability is limited to the fees paid for the affected Services/products. The Provider is not liable for indirect, consequential or special losses (including loss of profits, data, business opportunity) except in cases of gross negligence or wilful misconduct. CPA limitations apply (no exclusion for death, personal injury or gross negligence). 

 2.9 Indemnity   

The Client indemnifies the Provider against claims arising from the Client’s materials, instructions or breach of these Terms. 

 2.10 Third Party Suppliers   

The Provider uses reasonable endeavours when engaging Third Party Suppliers. No liability is accepted for their performance, errors or delays. The Client bears all Third Party costs. 

 2.11 Insurance   

The Provider maintains professional indemnity insurance. The Client must maintain public liability insurance (minimum R20 million for on-site activities) and provide proof on request. 

 2.12 Anti-Corruption, FICA & B-BBEE   

All dealings must comply with anti-corruption laws, FICA and B-BBEE principles. No bribes or facilitation payments are permitted. 

 2.13 Sustainability / ESG   

The Provider applies reasonably practicable eco-conscious practices where feasible. 

 2.14 Force Majeure   

Neither party is liable for failure to perform due to an Uncontrollable Event, provided prompt notice is given and reasonable mitigation steps are taken. 

 2.15 Dispute Resolution   

Disputes shall first be addressed through good faith negotiation, then mediation, and if unresolved, arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA) in Johannesburg, in English. The award is final and binding. Urgent relief may be sought from court. 

 2.16 Governing Law   

South African law applies. Jurisdiction is Gauteng (subject to clause 2.15). 

3. Confidentiality 

3.1 Both parties may receive Confidential Information from the other. 

3.2 Confidential Information includes (without limitation) business plans, strategies, pricing, client lists, lodge operating procedures, CRM logic, training methodologies, brand guidelines, design concepts, financial information and supplier data. 

3.3 Each party must: 

- keep the other’s Confidential Information strictly confidential   

- use it only for the purpose of the Agreement   

- protect it with at least the same degree of care as its own confidential information of similar importance 

3.4 Exceptions: obligations do not apply to information that is or becomes public (through no fault of the recipient), was already lawfully known, is independently developed, or is required to be disclosed by law (with prompt notice to the discloser). 

3.5 Survival   

Confidentiality obligations survive termination or expiry of the Agreement for five (5) years. 

 4. Non-Solicitation & Non-Poaching 

4.1 During the term of the Agreement and for 24 (twenty-four) months after termination or expiry, the Client shall not, directly or indirectly: 

- solicit, entice, employ, engage or offer employment/engagement to any Restricted Person of the Provider   

- induce or attempt to induce any Restricted Person to leave the Provider 

 4.2 Restricted Person means any employee, contractor, consultant or trainer of the Provider who was involved in providing Services to the Client or had material contact with the Client in the 12 months prior to termination. 

4.3 This clause does not prevent general advertising of positions (not targeted at Restricted Persons) or employment following a genuine response to such general advertisement. 

4.4 Liquidated damages   

Breach of this clause triggers payment of 12 (twelve) months’ gross annual cost (salary + benefits + statutory contributions) of the Restricted Person at the date of breach. This amount is a genuine pre-estimate of loss. 

 5. Specific Terms – CRM Services 

5.1 Service Availability   

We will use commercially reasonable efforts to achieve reasonable availability during Business Hours (excluding scheduled maintenance communicated at least 48 hours in advance and Uncontrollable Events). 

5.2 Support   

Support is provided during Business Hours. Critical incidents (complete unavailability) receive response within 1 Business day. Other issues receive response within 2 Business Days. 

5.3 Data Ownership & Exit Assistance   

- The Client retains ownership of its data.   

- On termination (and provided all fees are paid), the Provider will, upon written request, assist in exporting Client data in a commonly used format (e.g. CSV, Excel, JSON) within 14 Business Days.   

- Additional migration or transition support beyond basic export is chargeable at standard rates.   

- The Provider may retain anonymised/aggregated data for internal analytics and improvement purposes. 

5.4 Data Migration   

The Client is solely responsible for the accuracy, completeness and legality of data provided for migration. 

6. Specific Terms – Professional Services 

- Revisions are limited to the number stated in the quotation (usually 1–2 rounds). Additional revisions are chargeable.   

- Image sourcing, licensing and custom photography are at the Client’s cost and subject to approval.   

- No retention of props, equipment or materials without written consent.   

- Changes to scope require a written variation order. 

7. Specific Terms – Product Procurement (including online store) 

- Orders are binding upon PO or payment.   

- Prices exclude VAT, delivery, customs, installation, waste removal and other extras unless stated.   

- Risk passes on delivery to site. Title remains with the Provider until full payment.   

- Manufacturer warranties apply; the Provider facilitates claims but accepts no direct liability.   

- Online store purchases are subject to stock availability; cancellations may occur. Returns follow CPA rules (defective goods). 

8. Specific Terms – Staff Training & Mentoring 

- The Client provides suitable venue, participants and compliance with health & safety requirements.   

- Rescheduling within 15–30 days may incur 50–100% cancellation fees.   

- Training materials remain the Provider’s IP; internal use licence granted only.   

- No performance guarantees given (outcomes depend on participant engagement). 

9. Prices subject to change  

All prices and quotations are valid for 30 days from the date of issue. The Provider reserves the right to adjust prices before acceptance due to increases in material, labour, fuel, transport or third-party supplier costs. 

10. Staff hours billing  

Where Services are charged on a time-and-materials basis, the Client will be invoiced for actual hours worked (recorded in 30-minute increments), including agreed travel time. 

11. Scope changes – Professional Services (Design, Branding, Content, Websites, Collateral) 

Any material change or reduction in scope exceeding 30% of the original agreed work requires a written variation order; the Provider reserves the right to requote fees and timelines accordingly. 

12. Rush fees – Professional Services  

Client-requested rush or expedited work (shorter timelines than originally quoted) will attract a 25% rush fee on the affected deliverables. 

13. Travel costs – Professional Services  

Travel required for the Services will be charged at actual cost (accommodation, meals and incidentals) unless expressly included in the quotation. 


14. Consumables and third-party items – Professional Services  

Consumable items, materials, stock photography, licences, printing proofs or other third-party items quoted as estimates will be charged at actual cost; the quoted amount is the minimum charge and any shortfall will be invoiced as an additional expense. 

 

Contact & Notices 

Notices should be sent to the email or address specified in the quotation/PO.