OUR STORY

At BraaiVeld, we are passionate about redefining luxury hospitality through purpose-driven coaching and mentoring, aligned with International Hospitality standards of operational excellence.

Born from a deep love for the Lowveld and over 20 years of global experience in hospitality, customer experience, and experiential marketing, BraaiVeld brings a unique, holistic approach to staff and lodge development within high-end hospitality environments.

WHY US?

YOUR PERSONAL B2B LODGE CONCIERGE

  • Exceptional service
  • Hands on team
  • Crafted solutions
  • Quality is a non-negotiable
  • CX Activations: Over 4500
  • Experience in South Africa, Namibia, Zimbabwe, Zanzibar, Tanzania, Mauritius, Switzerland, France, Sweden, Germany, UK, Ireland, Norway

OUR VISION

To be the go-to partner for lodges and hotels across Southern Africa - empowering them to:

  • Deliver exceptional guest experiences

  • Lead with responsible business practices

  • Create lasting value for local communities and the environment

OUR MISSION

Our mission is to empower lodges and hotels to deliver the highest standards of guest experience by offering bespoke training solutions, curated product procurement, and access to a comprehensive suite of professional services.

OUR CORE VALUES

  • Friendliness

  • Authenticity

  • Accountability

  • Sustainability

YOUR CONCIERGE TEAM LEADERS

Maria & Tyron Ryder

Brand & CX Strategist | Operations & Procurement

Roxanne & Bevan Hawker

Graphic Design & Finance | Training Academy & CRM