Refund policy

Returns

Can I return or exchange my purchase?
If you are not 100% happy with your unused purchase, please return it to us within 7 days of receiving it for an exchange or refund. It must be returned in its original packaging, and the return will be at your own cost. Once we have received and inspected your return, we will refund you or do an exchange depending on your preference.

If you are unhappy with a fresh food product, please take photo of the packaging and share it with us via WhatsApp on +27 83 451 1479. Please advise us of any defects with the products within two (2) hours of delivery and we will refund you in full or provide a credit.

As our goods are fresh and perishable to ensure food safety we cannot accept returns more than 2 hours after delivery. We are happy to assist you with an exchange.

My item was damaged or defective. What do I do?
BraaiVeld’s policy is to ensure that all goods are supplied to our customers in excellent condition and that every precaution is taken to protect the integrity of every product we sell.

If your goods are damaged or defective, we will exchange the damaged item(s) provided you notify us about the damaged item(s) within 7 days of receiving the delivery.

I received an incorrect item with my order.
Please notify us as soon as possible or within 2 days of receiving it. We will collect the incorrect item and replace it with the correct one. Alternatively, we will collect the incorrect item, and refund you.

Did not find what you wanted? Please get in touch with our customer service team for assistance +27834511479 or sales@braaiveld.co.za