At BraaiVeld Training Academy, our front-of-house programs shape confident, polished professionals who create seamless first impressions and lasting guest connections. Designed for all experience levels, the training is tailored to meet the refined service expectations of luxury safari lodges and hotels.

Foundation – Begin your journey in exceptional
front-of-house hospitality

Hospitality etiquette and history, guest greetings and check-in procedures, basic reservations handling, front desk operations, bell and valet services, luggage handling, initial personalization techniques, foundational communication skills including active listening, eye contact, and polite acknowledgments.

Intermediate – Anticipatory service to create lasting impressions

Advanced arrival and departure protocols, guest profiling and personalization, concierge expertise for lodge activities and excursions, non-verbal communication cues, troubleshooting guest issues and special requests, building trust through anticipatory service, inter-departmental coordination, and time management for quick responses.

Advanced – Lead with mastery in front-of-house
orchestration

Sensory personalization and upselling techniques, team leadership and coordination, cost management and efficiency, nuanced service for VIPs including discreet crisis handling, workflow optimization, digital service integration, designing unforgettable farewells that encourage repeat visits and positive reviews, and maintaining consistent cross-departmental communication.