STANDARD OPERATING PROCEDURES & STYLE GUIDES
At BraaiVeld, our SOPs and Style Guides bring structure, consistency, and excellence to every aspect of your operation - ensuring that your lodge’s unique identity and standards are upheld, no matter who’s on duty. Led by Bevan and Roxanne Hawker, who blend operational precision with creative clarity to craft intuitive systems and visual guidelines that teams can truly live by. From service flow to housekeeping detail, tone of voice to turn-down style, we document your lodge’s DNA into beautifully practical manuals that drive performance, maintain business continuity, and empower teams to deliver seamless, five-star experiences every time.
Team Leads in Standard Operating Procedures and Style Guides
Bevan Hawker
With 20 years of experience leading teams, managing operations, and integrating systems, Bevan brings a calm, solutions-oriented approach to every lodge environment. Holding a BSc in Environmental Management and multiple technical certifications, he combines structured thinking with hands-on expertise to create systems that truly work - both for people and for places.
A natural listener and keen observer, Bevan’s strength lies in understanding how things operate on the ground and transforming that insight into intuitive, practical systems that teams can confidently adopt.
His background in industrial automation, project management, and sustainable infrastructure has given him a deep appreciation for efficiency, clarity, and continuous improvement.
Now, through BraaiVeld, Bevan channels his technical precision and love for the Lowveld into developing SOPs, CRM systems, and operational frameworks that bring order, consistency, and excellence to hospitality environments.
As a qualified FGASA Field Guide, he understands that exceptional guest experiences begin behind the scenes, with well-supported teams, streamlined systems, and a shared commitment to delivering memorable, meaningful service.
Bevan has a deep passion for wildlife and the bush, finding endless fascination in ethology, birding, frogging, and herping. It’s in the stillness of the wilderness that he finds perspective - a grounded calm that continually inspires his work and his approach to life.
Roxanne Hawker
Roxanne brings a rare blend of creativity and analytical precision to every project she leads.
A certified make-up artist with a natural eye for design, she has an exceptional ability to create cohesion and visual harmony - skills that shine through in BraaiVeld’s development of Style Guides and SOPs.
Her creative sensibility ensures that each guide not only delivers operational clarity but also captures the essence of a brand’s DNA, bringing it beautifully to life across every touchpoint.
Not only does Roxanne have extensive design experience, but she is also a Chartered Accountant CA(SA) with years of financial leadership across dynamic, multi-branch environments.
She has a proven track record in process automation, strategic reporting, and cross-functional collaboration. In her most recent role as Financial Manager, she led a multidisciplinary team and partnered with IT developers to automate core workflows — improving accuracy, strengthening internal controls, and reducing turnaround times.
Known for her calm, methodical, and solutions-driven approach, Roxanne combines creative flair with structured precision. Her leadership style emphasizes continuous improvement, operational efficiency, and data-driven decision-making - all grounded in the calm focus she finds in the bushveld, particularly the Lowveld, where her love for wildlife continues to inspire her thoughtful approach to both business and design.
