CUSTOMER RELATIONSHIP MANAGEMENT


At BraaiVeld, our state-of-the-art CRM solutions bring together the best of technology and hospitality. Designed for lodges and hotels, our user-friendly system integrates seamlessly with Meta (WhatsApp) and web interfaces to manage guest relations and internal processes effortlessly. Beyond data and automation, it’s about people - improving feedback, streamlining operations, and nurturing lasting relationships that turn guests into loyal advocates.

Team Leader in Customer Relationship Management

Bevan Hawker

With 20 years of experience leading teams, managing operations, and integrating systems, Bevan brings a calm, solutions-oriented approach to every lodge environment. Holding a BSc in Environmental Management and multiple technical certifications, he combines structured thinking with hands-on expertise to create systems that truly work - both for people and for places.

A natural listener and keen observer, Bevan’s strength lies in understanding how things operate on the ground and transforming that insight into intuitive, practical systems that teams can confidently adopt.
His background in industrial automation, project management, and sustainable infrastructure has given him a deep appreciation for efficiency, clarity, and continuous improvement.

Now, through BraaiVeld, Bevan channels his technical precision and love for the Lowveld into developing SOPs, CRM systems, and operational frameworks that bring order, consistency, and excellence to hospitality environments.
As a qualified FGASA Field Guide, he understands that exceptional guest experiences begin behind the scenes, with well-supported teams, streamlined systems, and a shared commitment to delivering memorable, meaningful service.

Bevan has a deep passion for wildlife and the bush, finding endless fascination in ethology, birding, frogging, and herping. It’s in the stillness of the wilderness that he finds perspective - a grounded calm that continually inspires his work and his approach to life.