At BraaiVeld Training Academy, our waitron programs refine the art of service, developing confident, intuitive professionals who deliver world-class dining experiences in luxury safari lodges. Designed for all experience levels, with adaptable training to suit each property’s unique standards.

Foundation – Begin your journey in exceptional service

Dining etiquette and history, guest greetings and menu presentation, basic order taking, table setup and maintenance, food and beverage service basics, hygiene and uniform standards, and foundational communication skills including eye contact and polite acknowledgement.

Intermediate – Anticipatory service to craft memorable dining moments

Advanced order management and upselling, wine and beverage pairing, handling special dietary needs, non-verbal communication cues, troubleshooting service issues, building trust through anticipatory service, and seamless inter-departmental coordination.

Advanced – Lead with mastery in luxury dining orchestration

Sensory menu personalization and upselling techniques, team leadership and coordination, cost management and efficiency, nuanced service including discreet issue resolution, workflow optimization, wine sommelier skills, and designing memorable experiences that encourage repeat visits and positive reviews.